Why Is Vatican Ii So Significant In The Modern Church? :: essays research papers fc

Why is Vatican II so Significant in the Modern Church? INTRODUCTION: VATICAN II Vatican II was the 21st ecumenical council recognized by the Roman Catholic church, which became the symbol of the church's openness to the modern world. The council was announced by Pope John XXIII on January 25, 1959, and held 178 meetings in the autumn of each of four successive years. The first gathering was on October 11, 1962, and the last on December 8, 1965. Of 2908 bishops and others eligible to attend, 2540 from all parts of the world participated in the opening meeting. The U.S. delegation of 241 members was second in size only to that of Italy. Asian and African bishops played a prominent role in the council's deliberations. Only Communist nations were sparsely represented, the result of government pressures. The average attendance at the meetings was 2200. ESSAY Vatican II, as we can clearly see from the above information, was a very large and important meeting in the Roman Catholic Church. Vatican II has altered the Roman Catholic Church more that any other council that took place. It has great significance as it made the church more reasonable and realistic. The Church, after the council, was much more down-to-earth and open-minded. One of Vatican II's changes that took place was that Mass became vernacular. This change was very important because it made people feel more at a personal level when mass was held seeing as though the priest was speaking their language. It made them feel more at home and increased their understanding and ability to respond. Another very major and important change that took place due to Vatican II was the relationship with the Church and the world. "The Church is a human organization steered by the Holy Spirit and composed of the gifts and talents of its members. It is acknowledged that at this time the Church community has not yet reached its highest potential and is faced with the limitations and of human shortcomings and temporal constrictions. With an understanding of its abilities and its boundaries, the Church seeks to work with the world community to come closer to the life to which God calls the world." As this quote from one of the Documents in Vatican II states, the Church need have a relationship with the "outside world" as the Church itself is comprised of humans. And that the Church having a good relationship with the outside world is necessary for the Church to reach its highest potential. These are some of the changes that took place in Vatican II and naming

Customer Service at Richer Sounds Essay

Richer Sounds believe that the most important measure of the success would be to give all their customers a great service and satisfaction. This is even important than making the profit margins high and gaining a lot of profit this is because Any organisation can increase their profits by increasing prices of goods, buying cheaper and low quality goods, cutting down on employees and many more but doing this Richer Sounds believe that there wont be good customer service due to less employees, customers wont purchase any expensive products which is not of good quality and through this they will keep losing customers The company believes once a customer purchases a product and thinks it was at low price and also sees it is off good quality with an excellent customer service given to him the he/she will always tend to come back to purchase more goods, in-fact the customer may also tell some of its friends and families about the prices that Richer Sounds have and like this the company will benefit in getting new and new customers all the time. How Richer Sounds strive to achieve superb customer service They think the following are important: – Management commitment – this means every director and every manager states the customer service as most essential in the business. This also means spending money to give excellent services – Recruiting and training right people – Colleagues are looked at their personalities and attitude while there are been giving an interview. All colleagues that have been given the job have a 3 – day induction course which even concentrates in training the new colleagues how to give an excellent customer service – Motivated colleagues – if all colleagues are treated well and valued they will give good service to customers. For this reason the colleague support function is so critical. – Measuring the results – The best way to find the right results are to ask customer themselves therefore Richer Sounds does this through it sales questionnaires. Richer Sounds also have a mystery shopper who looks how well the colleagues manage their customers and how greatly they give customer service. The company also has telephone call system, which is been recorded, and through this they check how well store colleagues answer to customer problems. – A customer friendly environment – this include the ease of walking around the store, the layout of the store and how well are the products displayed and also how well each customer will be able to search for his/her product The company insist their colleagues to wear smart clear clothes with clear name badges and to greet all their customers. Responding to customer needs Training in customer service All new colleagues have to attend the three – day induction course before they are allowed to serve customers. While doing this course they are also taught on the aspects of customer service, which includes: – How to approach a customer within the stores – Richer Sounds has several policies on approaching a customer such as: Not to approach a customer as soon as they have entered the store for any help, Once a customer enters they should greet them by saying hello and most strict rule is to not approach anyone from behind because it may scare them and only approach from the side or from the front – The appearance of the colleagues – all colleagues working in the sores have to were the Richer Sounds uniform with a name badge on it – How to cope on busy days – All tills must be used to serve customers and try to serve quite faster. When the queues are very long colleagues should offer customers standing and not standing in the queues a cup of tea or coffee. Usually no customers like to wait in queues especially when the store I very crowded. – How to ask questions to customers – colleagues should ask questions relating on the type of product they are looking for and not to encourage customers to buy items they don’t wont because richer sounds believe this is the worse thing to do. – How to handle payments – the company uses all types of credit cards or any type of purchase whether the item is 99p or even if the item is i 99. 99. This is because there are times when people wont to pay later for the item they need because you get a time period to pay the amount and there are times when customers may have forgot their money at home but want to purchase the item so they can use the credit card. Due to this reason no one may leave the store without anything just because they forgot their money. – How to cope with technical questions – Health and safety – each colleague should know how to take actions in emergency to do this they may need this training – How to deal customers who have disabilities – All colleagues should have respect for customers who have disabilities and should help them in all ways for which product they are looking for. All colleagues should be truthful in what they sell and how much they take because if there is a blind person needing a tape player the colleagues shouldn’t charge more money to what it should be. How Richer Sounds Identify Customer needs and Expectation There are three main ways how richer sounds identify customer needs and expectation, which are: – The till receipt questionnaires – these are most important questionnaires because everyone who purchases a product will receive and if they taught they did get treated well at the store then he/she may fill the questionnaires. These questionnaires are also seen everytime the customers will see the receipt and so next time when they may come back to the store to purchase another item then they could also bring the filled questionnaires with them.

Gran Torino Analysis - 1533 Words

Gran Torino Film Analysis Norma J Morehead Intercultural/International Communication 10 June 2012 Cultural conflict and popular culture are two experiences in life that assist in defining intercultural communication and how its influence affects our daily intercommunication. Cultural conflict is inevitable as we live out our daily lives in the identities we have selected for ourselves, the identities relating to our ethnicity and in those identities others have selected for us. These identities are bound to conflict with another individual’s identities which is why there is a need for understanding what intercultural communication is and how it can be enhanced becomes vital to peaceful living around the world. Popular culture is a†¦show more content†¦There he learned a few of the Hmong people’s customs, beliefs and traditions. Walt learned that you do not pat Hmong people or their children on the head ever because they believe the soul dwells there. Looking someone in the eye was considered rude; that is why everyone looked down instead of looking Wal t directly in the eye. Sue also advised Walt that Hmong people will smile or grin when yelled at this was a cultural thing related to embarrassment or insecurity. Goal conflicts are when people disagree about a preferred (ideal) outcome. Three examples of goal conflicts found in the film Gran Torino are: 1. Walt’s conflict with his son in that Walt was fine living in the house alone after his wife Dorothy died and was secure in taking care of himself and his home. Walt’s son and his wife, on the other hand, felt that Walt would be better off in a retirement home with amenities. 2. When Walt came to the rescue of Thao and his family as the gang members tried to drag Thao off with them Walt came out and ran the gang members off his property with force. Thao’s family and the neighborhood considered Walt a hero for saving Thao from the gang members that night a celebrated him with gifts, flowers and food. Walt had no interest in becoming their hero; his goal was to get them off his property. Each had different goals in the confrontation. 3. The priest was upset with Walt’s handling of the situation thatShow MoreRel atedMovie Analysis : Gran Torino1649 Words   |  7 PagesHannah Swartout December 3, 2017 COM 325 Analysis Paper Gran Torino Analysis After losing his wife, Walt Kowalski was left with spoiled children and grandchildren, cigarettes, Pabst Blue Ribbon and his 1972 Gran Torino. Walt was retired from the military after serving in the Korean war. In the beginning of the movie Walt appears to be disgruntled, racist and tough-minded. He was not ecstatic that a Hmong family was moving into his deceased neighbors house. Meanwhile, the Hmong family next doorRead MoreFilm Analysis-Gran Torino1770 Words   |  8 PagesFilm Analysis – Grand Torino To give a bit of an overview, the movie â€Å"Gran Torino† was directed and produced by Clint Eastwood who also starred in the movie. This movie highlights the modern conditions surrounding many aspects of intercultural communications. Clint Eastwood plays Walt Kowolski whose wife just died and who is a Korean War veteran. He has a difficult time getting along with people do not hold the same views or values that he does. He lives in an era that he doesn’t understand andRead MoreGran Torino Film Analysis Essay1531 Words   |  7 Pagesï » ¿ Gran Torino Film Analysis Norma J Morehead Intercultural/International Communication 10 June 2012 Cultural conflict and popular culture are two experiences in life that assist in defining intercultural communication and how its influence affects our daily intercommunication. Cultural conflict is inevitable as we live out our daily lives in the identities we have selected for ourselves, the identities relating to our ethnicity and in those identities others have selected forRead MoreSymbolic Interactionism, Functional Analysis, and Conflict Theory in the Film, Gran Torino1773 Words   |  7 PagesCLINT EASTWOODS GRAND TORINO 8 Symbolic Interactionism, Functional Analysis and Conflict Theory In Gran Torino Symbolic Interactionism With respect to symbolic interactionism, people build meaning to life through social interaction. People operate the way they do because of their own characterization of situations. Symbolic interactionists appreciate social life through social interactions. From symbolic interactionists point of view, the society is a product of social interactions where peopleRead MoreGrand Torino Essay1089 Words   |  5 Pagesï » ¿ Grand Torino Analysis Cultural Diversity Through Interpersonal Communication Margaret Heinsohn Florida International University Abstract The aim of this paper is to study the interpersonal communication taking place in a cultured shocked neighborhood. The findings of these studies are applied to the film Grand Torino. In addition, this study will discuss the communication styles applied by the characters of the movie. I believe they are essential to understandingRead MoreGran Torino : Cultural Conflict And Redemption1840 Words   |  8 PagesCheryl Evans Carol Hayes Interpersonal Communication 11 June 2017 Gran Torino Analysis- A Reflection on Cultural Conflict and Redemption The 2008 movie â€Å"Gran Torino† starring Clint Eastwood is filled with an abundance of cultural diversity, which is met with much resistance, stereotype, and prejudice by the movies’ main character, Walt Kowalski. Walt’s world is changing; his Detroit neighborhood is decaying, his relationship with his sons is distant, and his Korean War memories continueRead MoreGran Torino : Cultural Conflict And Redemption1786 Words   |  8 PagesGran Torino Analysis- A Reflection on Cultural Conflict and Redemption The 2008 movie â€Å"Gran Torino† starring Clint Eastwood is filled with an abundance of cultural diversity, which is met with much resistance, stereotype, and prejudice by the movies’ main character, Walt Kowalski. Walt’s world is changing; his wife dies, his Detroit neighborhood is decaying, his relationship with his sons is distant, and his Korean War memories continue to destroy his ability to fully enjoy life. ThroughRead MoreGran Torino1704 Words   |  7 Pagespopular culture in the film.   Then, we will provide the conflict management styles we would have employed to bring the same result as the current ending without the bloodshed and a general opinion of the film. Our examination will begin with the analysis of two cultural conflicts within the film.   The first conflict we will examine is between the Catholic Priest, Father Janovich and Walt Kowalski.   This conflict takes place initially in the Church when the Father advised Walt that his wife, DorothyRead MoreInfluence Of Gangs On Adolescents2333 Words   |  10 PagesCrips and Bloods, A Better Life, and Gran Torino. The films each explore the social settings of three distinct minority groups; the paper notes and describes several similarities among the groups. These include widespread poverty, discrimination from the dominant social order, and the lack of availability of normal social opportunities. The General Theory of Crime is examined and used to explain why these minority adolescents act out the way they do. This analysis is an attempt to find the reasons forRead MoreAnalyzing Identity in Racist Language Essay884 Words   |  4 PagesThroughout the semester I have learned to ana lysis the dialogue of the texts we read and came to find out the characters voices derive the tone of the authors argument. Better yet, I learned how to read between the lines. Based on the series of texts I have read in GEW 101, I come to depict the significance of language to ones identity is that racism is not acceptable, by comparing texts, authors and scholarly sources. Some of the texts and authors include: Martin L. King Jr.s Letter from Birmingham